Refund Policy
- We accept returns and exchanges within 30 days of the purchase date.
- Items must be in their original condition, unused, and with all original packaging and tags intact.
- Customized or personalized items may not be eligible for returns or exchanges, except in the case of defects or errors on our part.
2. Return Process
- To initiate a return or exchange, please contact our customer service team at khaulapro.shop@gmail.comwithin the eligible return period.
- Provide your order number, the reason for the return/exchange, any relevant information.
3. Return Shipping
- Customers are responsible for the cost of return shipping, unless the return is due to a product defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of your item(s).
4. Refunds and Exchanges
- Once we receive your return and verify its eligibility, we will process your refund or exchange within 30 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be shipped out promptly upon confirmation.
4. Defective or Incorrect Items
- If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect for a replacement to be issued.
- If you receive a defective or incorrect item, please contact us immediately. We will cover the return shipping costs and provide a replacement or refund.
5. Non-Returnable Items
- The following items are non-returnable:
-N/A
6. Lost or Stolen Packages
- For lost in transit or stolen packages, there's two options available to you. We can either refund you for the entire order or we will ship out a single replacement per order, free of charge, it's completely up to you.
- If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped. Processing time (the amount of time it takes to issue a tracking code and ship the order) is separate from shipping time.
7. Restocking Fee
- A restocking fee of 20% may be applied to returns of certain items. This fee will be deducted from the refund amount.
8.Cancellation Policy
- Orders can be canceled before the item is shipped. Cancellations are not be possible if the order is already in processing or has been shipped.
9. Contact Information
- For any questions or concerns related to returns, please reach out to our customer service team at khaulapro.shop@gmail.com.