Shipping Policy
- We offer several shipping methods for your convenience, including economy and standard.
- Shipping costs and estimated delivery times will vary depending on your chosen shipping method and destination.
2. Order Processing Time
- Orders are typically processed within 2-5 business days of receiving payment, unless otherwise stated.
3. Shipping Rates
- Shipping rates are calculated based on the weight, size, and destination of your order.
- You can view the shipping costs during the checkout process before finalizing your purchase.
4. Domestic and International Shipping
- We offer both domestic and international shipping options.
- Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These fees are the responsibility of the recipient.
5. Tracking Your Order
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the progress of your shipment through the shop app.
6. Delivery Times
- Estimated delivery times are provided during the checkout process and are based on the shipping method selected and the destination.
- Please note that unforeseen circumstances, such as weather delays or carrier issues, may impact delivery times. We do not guarantee specific delivery dates.
7. Shipping Restrictions
- Some items may be subject to shipping restrictions based on size, weight, or destination. We will communicate any such restrictions during the ordering process.
8. Address Accuracy
- It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout to ensure successful delivery.
- We are not responsible for orders shipped to incorrectly provided addresses.
9. Lost or Damaged Shipments
- For lost in transit or stolen packages, there's two options available to you. We can either refund you for the entire order or we will ship out a single replacement per order, free of charge, it's completely up to you.
- If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped. Processing time (the amount of time it takes to issue a tracking code and ship the order) is separate from shipping time.
10. Returns Due to Non-Delivery
- If an order is returned to us due to non-delivery (e.g., incorrect address provided), we will contact you to arrange reshipment. Additional shipping charges may apply.
11. Contact Information
- If you have any questions or need assistance related to shipping, please reach out to our customer service team at khaulapro.shop@gmail.com.